SYSTEM FEATURES

Flexible ways to accept payments - business can enter the info or the customer can


The popularity of self service is on the rise. Although still not 100% trusted, you see people depositing checks into ATM machines and customers "checking themselves out" by scanning their items over a barcode scanner at home improvement stores and some supermarkets. We've even seen change given in an automatic dispenser that the customer can scoop up and get on their merry way. with that being said, we urge you to think of the benefit of your customers being able to service their own accounts within your business. Payment Helpdesk allows you to optionally give your customers access to login to their account on Payment Helpdesk. This means they can view their payment history, update their customer profile, change their bank account or credit card number that you take payments from, view relevant documents that you've uploaded to their account, upload relevant documents that they want to have saved in their account, and write to you with a comment, inquiry or service request. This means that you have less calls from customers trying to solve minor problems and you can focus on running your business. We allow you to process the customer payment or to allow the customer to process the payment. Being flexible means you'll appeal to the needs of more of your customers.


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Incredibly useful reports that show you where your money is and when it will be in your bank account


Reports in a system are the one crucial element that makes your decision to use electronic payment processing worthwhile. The valuable and insightful business reports that Payment Helpdesk provides to businesses within the payment processing Virtual Terminal are used to help you track your past performance and understand your business in greater detail.


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Advance email notifications sent to customers prior to being billed


Remember the excuse that grammar school teachers never accept? Here's a hint - it has to do with dogs and homework. Yup, you got it. My dog ate my homework. Well, what about customers? Customers love to say they forgot to pay, never received an invoice, didn't know that the due date came so soon, didn't get paid from their employer...and the list goes on. Some excuses are reasonable and others are not. However, with advance email notifications of payments becoming due and about to be processed automatically, customers are reminded and encouraged to have the necessary money available in their bank account, or on their debit/credit card, making the ratio of your automatic payments being successful incredibly high. The best part is that you set this "reminder email" once for each transaction in your system and it goes out however long in advance you'd like.


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Email receipts of successful and failed payments


Have you ever purchased something and then looked for the receipt at a later point in time and couldn't, for the life of you, find the receipt? Or do you just crinkle up all your receipts and never reconcile your credit card statements? The Payment Helpdesk Virtual Terminal automatically emails each customer upon the completion of a transaction, whether it was successful or a failure. This is so helpful to business owners because they can rely on us to provide the receipts to customers and they can rest assured that customers will be able to have a solid record of the transaction in their email inbox. You also have the option to print a receipt upon completing a transaction. This can be signed or stamped for your customer or for your internal records..


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Payment scheduling to make it flexible for your customers and predictable for your business


What happens when 2 people make a date or an appointment to meet somewhere? Usually one calls the other a few minutes before the meeting is supposed to happen and says "I'm running a few minutes late." Sometimes they'll even need to reschedule but the reschedule often takes several more weeks or months to come about because each person's schedule is so different. Well, how does that relate to payment processing? Because each person has such a different schedule, each of your customers will likely need different payment terms. The Payment Helpdesk Virtual Terminal makes it easy to customize the schedule that your customer pays you on (this is primarily relevant to recurring payments). Set the schedule to be daily, weekly, every other week, on the first day of the month, on a specific day of the month, every X days, on the last day of the month, quarterly, semi-annually and annually. It's a pretty exhaustive list of options for scheduling, but we believe in empowering business merchants to be able to manage their accounts in any way relevant to the business model.


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Anti-fraud devices to protect you


Great pricing


- low check processing rates as low as $0.25 per check / ACH transfer depending on volume
- low credit/debit card rates as low as 1.91%
- low monthly fee of just $20


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Clean, intuitive user interface


Have you ever visited a website and said to yourself with great frustration "What were they thinking when they designed this site?" Well, we certainly have and that is why we are utterly particular and, in fact, somewhat obsessive about ease of navigation and user-friendly design in our payment processing virtual terminal. You'll enjoy knowing that wherever you are in the system, whether it's adding a customer, adding a payment, viewing reports of recent transactions, sending mass mailings to your customer groups, or customizing your hosted payment pages for invoices to be paid by your customers, it's all so easy and organized. If you do see something that doesn't fit or makes our system not as great as we think it is, we welcome your response because our ultimate goal is to make processing and managing your ACH and credit card and debit card customer payments with ease.


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Get started processing payments in just a few days


The steps to begin using our system are easy.
1) Register with our site. Fill in basic info about you and your company.
2) Complete a payment processing application to be able to accept ACH transactions and echecks as well as credit and debit card transactions.
3) We review your application with our underwriter and within a few days provide you with the credentials needed to begin processing customer payments online.
4) You can begin using our advanced CRM (customer relationship management tools) the moment you register with us - you don't need to wait for your merchant credentials. This means you can setup your customers, customize mail templates, and get used to the system so when you are approved you'll be ready to go.


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Custom payment webpages that you can direct your customers to make payments


You don't need to have a website to be accept online payments. With our branded hosted payment pages your customers can follow a link to pay invoices that you've sent them, pay their bills that they owe you, and setup recurring payments to you. Once their payment is processed the system will automatically send the customer a receipt by email so they know the transaction has been completed successfully. So with our payment processing software you really can continue to display tremendous credibility and show that you are in-tune with the newest and best technology for your customer payments.


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Email invoices to your customers


Do you ever work with prospective customers that ask you to send them an invoice and they'll put a check in the mail? Do you ever work with prospective customers that you'd like to remind about your product and give them the chance to pay for it with a non-pressured sale tactic? What about providing people the option of just paying for your service at their convenience? Our email invoices allow you to do just that and more. Customers receive a link in their email that directs them to the payment page on our server that has your logo and your phone number, along with details of the invoice. They input their payment information and you get paid.


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· Online Payments »
· Accept ACH & eChecks »
· Process Credit & Debit card transactions »
· Payment Helpdesk System Features
System Features
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